[Fixed] Unfortunately, The Process com.android.phone Has Stopped

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To most Android smartphone users, the com.android.phone has stopped error is not new, especially after tinkering with the ROM or updating their device firmware. It comes up especially when you attempt to use the internet, or maybe even during normal use too. The error message could appear in any of the following variations:

  • com.android.phone has stopped.
  • com.android.phone keeps stopping.
  • com.android.phone has stopped working.
  • unfortunately, the process com.android.phone has stopped.
  • the process com.android.phone has stopped.

… they all mean the same thing and point to the same underlying issue. If com.android.phone keeps stopping, and you are searching for solutions, you are at the perfect place. We have rounded up the very best techniques that will clear up this message in the safest ways. First, we will discuss briefly what causes com.android.phone has stopped in Android devices.

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Part 1. What Causes com.android.phone Has Stopped

unfortunately, the process com.android.phone has stopped

Whenever you see the “com.android.phone has stopped” error message or any other variations of the message, know that there is  problem with your mobile or SIM toolkit application. What causes com.android.phone has stopped? The confusing thing about this error is that several services or applications can trigger it, some of which are:

  • Android phone upgraded to a later software version.
  • Failed firmware update.
  • New stock or custom ROM flashed unto the device.
  • Backed up data restored on Android phone.
  • Android phone data was modified.

Part 2. Backup Android Data Before Fixing the Error – the Process com.android.phone Has Stopped

Although this post will teach you how to clear the com.android.phone has stopped error, one thing you should note before going any further is that given that the error is from the firmware, your data might get lost in the course of resolving the issue. Hence, you must make a backup of your device data, just in case. I know that many people will frown at the thought of performing a backup because it’s tedious and extra work; but trust me, backing up your Android device is as simple as ABC when you use the right tool. The PC software dr.fone – Phone Backup (Android) is the obvious choice if you want to back up your device easily, securely, and fast.

Since backing up the Android device is not our main topic, we will go for dr.fone – Phone Backup (Android) to keep it tidy. With this useful software, you can back up and restore not only pictures and music like other alternatives; it works for all kinds of media files, contacts, messages, apps, calendar, etc. After repairing the com.android.phone keeps stopping error, you can use this same program to restore everything. Let’s see its key features and go through how the backing up process works.

Key Features:

  • It does not restore all backed up data at once, but lets you preview and select precisely what you want to restore.
  • Automatically backs up connected devices without tampering with old backups.
  • Back up and restore speeds are relatively fast.
  • Performing a back up with this tool is easy, even for tech novices.

How to back up Android devices using dr.fone Phone Backup (Android):

Step 1. Prepare for the backup

Connect the Android device to a computer using a reliable USB able and then launch dr.fone – Phone Backup (Android) on that PC. When it starts, it shows you a selection of its functions. From that screen, click on “Phone Backup.”

Note: You need to enable USB debugging on devices running Android 4.2.2 and above. Simply tap “OK” when the prompt shows telling you this.

On the next screen, click “Backup” to proceed. Here is where you can manage old backups by clicking “View backup history.”

click backup here to start to back up your connected android phone

Step 2. Choose what to back up

The next step here is to tell dr.fone – Phone Backup the kinds of files it should back up. By default, all files are selected. So, it is left to you to unmark the filetypes that do not apply and should not be backed up. After selecting what to back up, hit the “Backup” button at the bottom of the screen.

select the types of files to back up

As promised, this tool is lightning fast; so, the process typically takes minutes. Make sure that you do not make use of the device, and it stays connected to the computer throughout the backing up process.

android device backed up using dr.fone phone backup (android)

How to restore Android backup after the process com.android.phone has stopped working fix:

Step 1. Connect our device to the computer via a USB cable and click on the “Phone Backup” tool. On the screen that follows, click “Restore.”

restore android device backup using dr.fone phone backup and restore

Step 2. Choose what to restore

With your device connected and detected, you now have to select the specific backup from which you want to restore data and click “Next.” Normally, you go with the most recent backup; so, that’s what is selected by default. To restore data from a different backup, click the dropdown on the top left-hand side of the screen and select an option.

select the backup and types of files to restore

Step 3. Preview and restore data

After choosing the file formats you want dr.fone – Phone Backup and Restore (Android), you can now restore the lost files and data back to the Android phone. The time taken for the restoration depends on the size of the backup being restored, but it’s typically around a few minutes.

android device restored successfully

Part 3. Best Way to Fix the Error – the Process com.android.phone Has Stopped

As you read through this post, we will suggest various effective fixes, but this method here is the best. The best way? Yes, Reiboot for Android is the most effective technique for fixing the annoying unfortunately the process com.android.phone has stopped error you are facing on your Android device.  Tenorshare Reiboot for Android is also fast and highly usable, no matter the user’s technical knowledge. Acquiring this tool will not only help you deal with the constant error message, but you can also use it to resolve other issues you may experience as time goes by. That’s how powerful Reiboot for Android is.

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Key Features:

  • Enables the smartphone to operate free from bug and lagging.
  • It clears the unfortunately the process com.android.phone has stopped message quickly and easily.
  • With Reiboot for Android, you can put your device in or exit Recovery, download, and fastboot modes with only a click.
  • Helps you clear the system cache quickly.

Learn more about this product from Tenorshare ReiBoot for Android review here.

How it works:

Step 1. Install Reiboot for Android on your PC and double-click it to launch the program. After that, use a USB cable to connect your Android smartphone to the computer, and the PC will detect information about the connected device. Not all devices will be detected automatically; if yours was not, you will be on the “Failed to detect your device” screen. Follow the on-screen guide for Reiboot for Android to find your smartphone.

reiboot for android failed to detect your device

Step 2. Next, before proceeding, we’ll make sure that the “USB Debugging” feature is enabled. For this, the methods differ between devices and Android versions. Click your device brand to bring up your device-specific guide for enabling USB Debugging.

Step 3. Reiboot for Android has several features, and so on this screen, you are required to select an operating mode. For this tutorial, we will go with “Repair Android System,” so click on that.

select the repair android system mode in reiboot for android

Step 4. Immediately you click “Repair Android System,” Reiboot for Android begins to work. The operation typically takes mere minutes. If successful, you will see the message saying that on the screen. Reboot your device and observe for the error, it should be cleared by now.

Part 4. Solutions to Fix – Unfortunately, The Process com.android.phone Has Stopped Working

Solution 1. Reboot Your Android Phone

Like most software challenges, the first thing you should do when you see the unfortunately the process com.android.phone has stopped working error on your device, the solution is to simply restart the device. The steps for rebooting your Android phone are as follows:

  1. Press and hold the Power button until the Power option comes up.
  2. Tap “Power Off” and wait for the device to go off completely.
  3. Next, press and hold the Power button to turn the phone back ono.

Solution 2. Disable Automatic Date and Time

If after rebooting your device, the process com.android.phone has stopped working error is not cleared, then your next cause of action should be to disable automatic date and time. You can change this configuration from the Settings app.

  1. Open Settings.
  2. Select the “Date & Time” option from the list.
  3. Finally, find the “Automatic Date & Time” setting and uncheck that to disable it.

Solution 3. Clear App Data and Cache

The issue might be caused by corruption in an app, and so a technique that also works in fixing the process com.android.phone has stopped error is refreshing the apps. Applications save data on your phone to improve their performance and speed, and if you manually delete the data and cache where that is saved, the application will be refreshed. Think of it as a factory reset for applications. Here is how to do it:

  1. Launch the Settings app.
  2. In “Settings,” tap “All Apps” to reveal a list of all the applications installed on the device.
  3. On that list, locate and tap “Phone.”
  4. That opens the settings for “Phone.” Tap “Clear Cache.”
  5. While still on this page, wait for a while for the cache to get cleared and the button greyed out. Finally, tap “Clear Data.” 

Solution 4. Clear Cache and Data of SIM Toolkit App

The SIM Toolkit app is what enabled your SIM card to interact with the Android phone. Things like USSD, calls, and even getting the user’s input and showing menus are only possible thanks to the SIM Toolkit. However, this same app could malfunction and cause your smartphone to throw the process com.android.phone has stopped error. So, if the above methods do not resolve the challenge, clearing the cache and data of the SIM Toolkit app could do the trick.

  1. On your Android device, open Settings.
  2. Tap “All Apps.”
  3. Select “SIM Tool kit.”
  4. Tap “Clear Cache,” and then tap “Clear Data.”

Solution 5. Stop Automatic Updates

Knowing that the com.android.phone has stopped working error is most likely firmware-related, the issue can be caused by an update. Maybe you do not remember updating your device recently, but that does not mean nothing was updated. Disabling automatic updates is also known to fix this problem. Learn how to stop automatic updates by following the guide below:

  1. Launch the Google Play Store on your smartphone.
  2. In Play Store, tap menu and tap “Settings.”
  3. Next, click on “Auto-update apps.”
  4. Finally tap “Do not auto-update apps.”

Solution 6. Use AROMA file manager

AROMA (Android ROM Manifestation) is a special file manager that is primarily used for installing ROMs on Android devices. This tool helps you to customize your custom ROM installation, but the superb thing about AROMA is that with it, when installing ROMs, you can pick and choose what you want to install. This way, you can avoid software problematic software in the firmware, which may cause the com.android.phone has stopped working error. To learn how to install this useful utility, follow this link – https://www.xda-developers.com/comprehensive-guide-to-aroma-installer.

Solution 7. Boot Your Android Phone Into Safe Mode

Safe mode disables all the downloaded apps. You can troubleshoot the error when you are operating the device in safe mode, because if the error is caused by an app, you will not get the error in this mode. When you narrow the issue down to your downloaded apps, then it’ easy to start isolating them each to pinpoint the problematic app. Different devices enter safe mode via different approaches. Here is the method of entering safe mode that works for most Android devices.

  1. Power off the device completely.
  2. When the device is off, press and hold down the power button. Hold it until you see the manufacturer’s logo appear on the screen.
  3. Release the Power button and then press Volume Down.
  4. Hold the Volume Down button till the phone boots.
  5. Release the Volume Down button when you see “Safe mode” indicated at the bottom of the screen.

Solution 8. Uninstall Recently Downloaded Apps

The job of the Android safe mode is to operate the device without running a third-party application or service. If you enter safe mode and notice that the error is gone, then the issue is definitely caused by an app you installed recently. Now that you have a suspect, you can go on to uninstall the most recently installed applications. To do this, follow the steps given below:

  1. Open the Settings app.
  2. Tap “Apps” or “App Manager” or “Application Manager,” depending on the device.
  3. Lastly, switch to the “Downloaded” tab and uninstall the most recent apps.

Solution 9. Wipe the Cache Partition

This solution is targeted primarily at users of the Samsung Galaxy S7. The device saves files temporarily and accesses these files for smoother running. Sometimes, these files get corrupted, and if you keep using them, you can get the com.android.phone keeps stopping error. To avoid this or resolve the issue, you can clear the caches by following the guide below:

  1. Power off your smartphone.
  2. Press Volume Up and Home simultaneously and hold down these keys.
  3. Next, press the Power key and also hold it down with the other two keys.
  4. Let go of the Power button while you still hold down the Volume Up and Home buttons.
  5. Now, when the device logo appears, release the two keys and keep the device for around one minute.
  6. You will be in the Recovery mode now. Using the Volume buttons, scroll down to “Wipe cache partition” and select this using the Power button.
how to wipe cache partition in android devices

Solution 10. Factory Reset Your Android Phone

The final solution we will proffer here is a last resort because it involves wiping your device and restoring it to the state it was when brand new. A factory reset basically deletes everything you saved on your device – music, contacts, pictures, documents, settings, etc. Thankfully, if you followed this guide from the beginning, you probably have a backup, so you won’t lose your data because you can restore the backup after the factory reset.

There are many ways to perform this factory reset, and if you have access to the phone, then the easiest way is via the Settings app. Here is how to do a factory reset on Android deices.

  1. Launch Settings on your Android device.
  2. In the Settings app, scroll down and tap “Backup & Reset.”
  3. Next, tap “Factory Data Reset” and confirm the action.


A factory reset is the surefire way of clearing the com android phone has stopped working issue on Android devices. However, the other solutions generally work perfectly. So, I advise that you back up your data and attempt the fixes from the first solution. Before getting to the factory reset solution, you should have resolved the challenge.

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